I am curious how the time spent and resolution time are calculated. Both of these numbers are not correct.
Hello,I am trying to filter so that I only display time entries that are on this month. I’ve tried filtered on event date, but that does not work. Thank you in advance for your help!!
Hi, Is there a way to change the time and date from US to NZ time? Thanks,Marek
GoodData for Freshdesk introduces a new feature: Dashboard Permissions.This feature brings several changes: All newly created dashboards are private, which means that only users who create the dashboards have access to them. It is possible to share these private dashboards with other users or user groups from your workspace. The Dashboards navigation list is split into three sections: Locked dashboards for dashboards that were shared with you and that are locked. They can be edited only by administrators. Shared dashboards for dashboards that you created and shared with others, or others shared with you. Private for dashboards that you created and have not yet shared. This change has no impact on the already existing dashboards which remain shared with all users.Learn more:Share Dashboards
We’re pleased to announce GoodData’s comprehensive rebranding journey that embodies not only what our product is today, but also what’s to come. You may have noticed some of these changes in the GoodData for Freshdesk app already. From a brand-new logo and visual style, to refreshed messaging, our new brand identity drives GoodData forward. It also attests to our departure from commoditized BI and monolithic analytics in favor of a modern approach to democratizing insights.Inspired by nature, the updated design illustrates a complex environment of interconnected data and their consumers (e.g., applications) — an ecosystem that we understand well and have simplified for our customers.To learn more about GoodData’s rebrand, you can read our press release here.
In order to be able to install the GoodData app, please make sure you have either of the following pricing plans: Estate Forest Pro EnterpriseFor more details, please see: Install GoodData for Freshdesk - Gooddata Freshdesk
Gooddata for Freshdesk doesn’t import the “Dependent Field” field type in Freshdesk.
This article should describe how to quickly check the service announcements related to the GoodData for Freshdesk application available from the Freshworks Marketplace. The standard lifecycle of the GoodData for Freshdesk application will be affected by the periodical maintenance and releases of new functionality. The application is fully supported via this public community support forum and the typical user should receive such information directly via the relevant article. But this is not the only place where the users can see such updates.All news related to GoodData platform operations (including platform status in case of outage) can be found here: https://support.gooddata.com/hc/en-us/.You can also subscribe to the news by choosing to follow each article, by clicking on the "Follow" button in the upper right hand corner in the relevant section. For this we require the registration and login to our support portal.In case of outage and so called Severity 1 situation you can later us
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